Facebook-f Instagram

Terms and Conditions

Origins Birth & Family

Terms and Conditions

Effective Date: 27 April 2026

These Terms and Conditions govern all services provided by Origins Birth & Family (“Origins”, “we”, “us”, or “our”), including but not limited to antenatal education, birth preparation classes, practical parenting classes, CPR and choking courses, workshops, consultations, events, and any related services.

By making a booking, attending a class, making payment, or participating in any service offered by Origins Birth & Family, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

1. BOOKINGS AND REGISTRATION

1.1 Registration

Registration for all courses, classes, workshops, and events is on a first-come, first- served basis.

A booking is only confirmed once:

  • The registration process has been completed; and

  • The required deposit or full payment has been received.

Origins Birth & Family reserves the right to decline or cancel registrations where capacity limits have been reached or where payment requirements have not been met.

1.2 Partner Attendance

All antenatal and birth preparation courses are priced per pregnant participant and their chosen birth partner.

Partner attendance is included in the course fee. No discounts, refunds, or reductions in fees will be provided if a participant attends without a partner.

1.3 Medical Aid Statements

Where applicable, medical aid statements will be issued upon completion of the course. The issuing of a statement does not guarantee reimbursement by any medical aid scheme, and participants remain responsible for confirming benefits directly with their medical aid provider.

2. PAYMENT TERMS

2.1 Deposit

A non-refundable deposit of R500 is required to secure all bookings unless otherwise stated.

The deposit is mandatory and assists Origins Birth & Family in planning, staffing, venue arrangements, and course preparation.

2.2 Balance of Payment

The remaining balance must be paid before the commencement of the course unless otherwise agreed in writing.

Origins Birth & Family reserves the right to refuse attendance where outstanding fees remain unpaid.

2.3 Pricing

All prices are quoted in South African Rand (ZAR) and are subject to change from time to time.

2.4 Price Changes

Should pricing be amended:

  • Participants will receive at least seven (7) days’ notice before the change becomes effective.

  • Notice will be communicated via email, website updates, social media platforms, or other reasonable communication channels.

Confirmed bookings that have been paid in full will not be affected by future price increases.

3. CANCELLATION, REFUND AND CREDIT POLICY

This policy is implemented in accordance with the Consumer Protection Act, 68 of 2008 (“CPA”).
3.1 Participant Cancellations

More than 10 days before course commencement:

  • The participant may cancel the booking.
  • Any amount paid, excluding the non-refundable R500 deposit, will be refunded.
  • Alternatively, a credit may be issued at Origins Birth & Family’s discretion.

Within 10 days of course commencement:

  • No refunds will be provided.
  • Any payments made will be forfeited.
  • Origins Birth & Family may, at its sole discretion, offer a transfer to another course date where circumstances justify such accommodation.

3.2 Missed Classes

Refunds, credits, transfers, make-up sessions, or partial reimbursements will not be provided for:

  • Missed classes;
  • Late arrivals;
  • Early departures; or
  • Failure to attend for any reason

3.3 Exceptional Circumstances

Requests arising from medical emergencies, hospital admissions, pregnancy complications, bereavement, or any other exceptional circumstances may be considered on a case-by-case basis. Supporting documentation may be requested.

Any accommodation granted shall be entirely at the discretion of Origins Birth & Family and shall not constitute a waiver of these Terms and Conditions.

3.4 Cancellation By Origins Birth & Family

Origins Birth & Family reserve the right to postpone, reschedule, move online, or cancel any class due to:

  • Insufficient enrollment;
  • Illness of the facilitator;
  • Venue unavailability;
  • Force majeure events; or
  • Circumstances beyond our reasonable control.

Where Origins Birth & Family cancels a course:

  • Participants may transfer to another available course; or
  • Receive a refund of amounts paid.

4. ATTENDANCE AND PARTICIPATION

4.1 Health and Illness

The health and safety of all participants is of utmost importance.

Participants must not attend classes if they or their child:

  • Display symptoms of a contagious illness;
  • Have a fever;
  • Have been advised by a healthcare provider to remain at home; or
  • Pose a health risk to other participants.

Origins Birth & Family reserves the right to refuse attendance where illness is suspected.

4.2 Participant Responsibility

Participants remain responsible for ensuring that they are medically fit to attend and participate in any class, exercise, demonstration, or practical activity.

Pregnant participants should consult their healthcare provider if uncertain about participation in any activity.

4.3 Conduct

Origins Birth & Family strives to maintain a respectful, inclusive, and supportive learning environment.

We reserve the right to remove any participant whose conduct:

  • Is disruptive;
  • Is abusive, threatening, discriminatory, or harrassing;
  • Compromises the safety or wellbeing of others; or
  • Prevents the effective delivery of service.

No refund will be issued in such circumstances.

5. PRACTICAL CLASSES AND CPR COURSES

5.1 Educational Purpose

CPR, choking response, baby care, parenting, and practical skills classes are educational in nature.

Participation in these courses does not:

  • Constitute medical advice;
  • Create a healthcare practitioner-patient relationship; or
  • Guarantee competency in emergency situations.

5.2 Certification

Unless specifically advertised otherwise, attendance at a CPR or practical skills course does not constitute accredited professional certification.

Participants requiring professional accreditation should confirm accreditation status prior to booking.

5.3 Emergency Situations

CPR and first aid training are intended to provide general knowledge and skills. Participants should always seek emergency medical assistance and professional healthcare services when required.

6. PHOTOGRAPHY, VIDEO AND MEDIA

Origins Birth & Family may take photographs and videos during classes, workshops, and events for educational, promotional, marketing, and social media purposes.

If you do not wish for yourself, your partner, or your child to appear in photographs or videos:

  • You must notify Origins Birth & Family in writing prior to the class, or
  • Inform the facilitator at the commencement of the course.

We will make reasonable efforts to respect such requests.

Participants may not photograph, record, reproduce, distribute, or publish course content without prior written permission from Origins Birth & Family.

7. INTELLECTUAL PROPERTY

All course materials, presentations, handouts, worksheets, videos, recordings, graphics, branding, and educational content remain the intellectual property of Origins Birth & Family unless otherwise stated.

No materials may be:

  • Copied;
  • Reproduced;
  • Shared;
  • Distributed;
  • Published; or
  • Used for commercial purposes

without prior written consent.

8. PRIVACY AND PROTECTION OF PERSONAL INFORMATION

Origins Birth & Family is committed to protecting your privacy and handling personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

Personal information collected may be used for:

  • Course administration;
  • Communication regarding booking;
  • Medical aid statement issuance;
  • Customer support;
  • Legal and regulatory compliance; and
  • Marketing communications where consent has been provided.

Personal information will not be sold to third parties.

Participants may request access to, correction of, or deletion of personal information where legally permitted.

9. DISCLAIMER AND LIMITATION OF LIABILITY

9.1 Educational Information

All information provided by Origins Birth & Family is intended for educational purposes only.

Participants are encouraged to consult appropriately qualified healthcare professionals regarding their specific medical circumstances.

9.2 Assumption of Risk

Participation in classes, workshops, demonstrations, and practical activities is voluntary and undertaken at the participant’s own risk.

9.3 Limitation of Liability

To the fullest extent permitted by South African law, Origins Birth & Family, its owners, employees, contractors, facilitators, and representatives shall not be liable for:

  • Personal injury;
  • Illness;
  • Loss of income;
  • Emotional distress;
  • Property damage;
  • Theft;
  • Indirect consequential loss; or
  • Any damages arising from participation in our services.

Nothing in these Terms excludes any rights that may not legally be excluded under the Consumer Protection Act or any other applicable law.

10. FORCE MAJEURE

Origins Birth & Family shall not be liable for delays, interruptions, cancellations, or failure to perform obligations resulting from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters;
  • Severe weather;
  • Epidemics or pandemics;
  • Government restrictions;
  • Power outages;
  • Internet disruptions;
  • Labour disputes; or
  • Venue closures

11. CHANGES TO SERVICES

Origins Birth & Family reserves the right to:

  • Amend course content;
  • Change facilitators;
  • Adjust schedules;
  • Changes venues;
  • Move classes online where necessary; and
  • Improve or update services at any time.

Such changes will not constitute grounds for cancellation or refund where substantially equivalent services are provided.

12. AMENDMENTS TO THESE TERMS

Origins Birth & Family reserves the right to amend these Terms and Conditions from time to time.

Updated Terms and Conditions, will be made available through our website, booking platform, or upon request.

Continued use of our services following such amendments constitutes acceptance of the revised Terms.

13. GOVERNING LAW

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from these Terms and Conditions shall be subject to the jurisdiction of the South African courts and applicable consumer protection legislation.

Contact Details

Origins Birth & Family

Email: info@orginsbirthfamily.co.za

Phone: 060 983 2909

Website: www.originsbirthfamily.co.za

By making a booking, attending a class, or making a payment, you confirm that you have read and accepted these Terms and Conditions.